Overview of ISO 9001

             

            What is ISO 9001?

             ISO 9001 is an internationally recognized standard for the quality management of a business. ISO 9001 applies to the processes that create and control the products and services an organization supplies. It describes systematic control of activities to ensure that the needs and expectations of customers are met. It is designed and intended to apply to virtually any product or service, made by any process any where in the world, regardless of nature of the industry, either it is manufacturing industry or service industry. Even though ISO 9001 is also known as Quality Management System, but this does not means that the certification certifies product produced by an organization. This is a management system certification, not product certification or product labeling. ISO 9001 is created based on basic concept where organization is required to identify their customer requirements and take all necessary action to fulfill these requirements. Necessary actions includes establishment of quality policy and objectives, preparation of all required documentation, implementation of control for all quality related processes, analyzing level of customer satisfaction and always ensure that the implemented Quality Management System is continually improved in order to enhance customer satisfaction, with the ultimate aim to ensure customer is delighted.

            Benefit of ISO 9001

            1. Customer satisfaction is improved; market place can be opened up, thus increasing opportunities for the organization.
            2. Less customer complaints due to high customer’s satisfaction level since quality of product or service provided has been improved
            3. Implementing a Quality Management System will motivate staff by defining their key roles and responsibilities.
            4. Cost savings can be made through improved efficiency and productivity, as product or service deficiencies will be highlighted.
            5. Improvements can be developed, resulting in less waste, inappropriate or rejected work and fewer complaints. .

            How VTS can Assist you in Getting Certified?

            There are four main bodies involved in ISO 9001 certification for an organization. First is the organization that wishes to be ISO 9001 certified, second is the Certification Body chosen by the organization, third is the Accreditation Body and the fourth one is Consultants. Although getting assistance from consultant is understood to be optional for any organization, but this is known to be most popular option among all ISO 9001 certified organization. Consultant will assist organization from start of the certification project until end of project, where the organization is recommended to be certified by their selected Certification Body. Assistance from consultant comes from several different ways, which includes support for documentation preparation, conduct of training, implementation support, and this continues until the final part which is auditing the implemented Quality Management System, before the organization being audited by Certification Body.